"Exemplary Customer Service from all Brown drivers (Eric Romanino and and Bob Janetsky in motorcoaches and school buses) and the schedulers (Erika Sweet and Jami Cosselman in the office)"
- Deborah Donovan, Southern Saratoga YMCA
"Thank you so much for the wonderful service that you provided for our daughters wedding on March 22nd. did not meet the drivers personally but everyone that utilized the shuttle was very happy. I appreciate your guidance in booking a charter service. I was very happy with the school buses provided, one of the guests is a schoolbus driver and was envious of the new buses!!! I was happy that the banquet manager noticed that the drivers were sitting outside and brought them inside and gave them dinner. I intended to speak to them but I couldn't move without having to speak to someone or do something!!!! Please let them know that I am very appreciative. Thanks again!"
Mangels-Porto Wedding at Mohawk River CC
"Our bus driver was very good. Would recommend him highly!"
About driver Robert Janestsky
"You guys are awesome! Thanks!"
Niskayuna Transportation about driver Tom Tambasco
"The driver was very nice and glad to be a help on and off!"
Town of Lake Pleasant Senior Center abou driver Chuck Cirillo
"Brown Coach remains the safest, most economical and sensible travel option for our family"
- Tom Brownell Group, transportation to Carnival Cruiseport January 2014
"Thank you so much for your help this weekend! From what I hear, everything went off without a hitch. It gave me great peace of mind to see all the guests arriving right on time! (And thanks for double-checking about the address of the Boathouse...that would have been interesting if the guests had been dropped off all the way up in Bolton Landing!)
Please pass on my compliments to the driver, and thank you again for an excellent experience! If there's anyplace online that I can recommend you, let me know...I am happy to do so."
"All of it was so very nice. Driver along with Fred took care of us with friendly personalities and care."
My son's face when we came out of the Lincoln Tunnel was priceless! Thanks for a wonderful experience."
Laurie and Nicky DeMaria
"I have misplaced your survey, but want to thank your customer service department and bus driver "Bob" for their excellent service given to me and my 2 wheelchair bound guest to make their trip to the Yankee Stadium enjoyable and memorable.
From the the phone was picked up until we left the Coach we were treated with the up most kindness, respect and sense of cooperation."
"I just wanted to take a moment to say thank you on behalf of all the members of the Hudson Mohawk Road Runners who were on your lovely buses this past Sunday going to the Boilermaker in Utica.
Bill and Debbie were both a treat to work with - so accommodating and considerate keeping the buses cool and ready for our runners when they came back in from running.
Our day could have been totally ruined right off the start - lines of traffic made it look like a few of our riders would miss the opportunity to pick up bibs prior to the race. Luckily Bill knew a "work around" and we were not delayed at all and arrived without a problem - or any anxious moments.
Thanks for having a great crew for us to work with and for the quality ride.
Hudson Mohawk Road Runners Club
"First of all THANK YOU FOR YOUR HELP! I meant to get back to you before now but have been on the run daily. I just sent out the survey letter that we were given in our envelope when we boarded the bus. Laurie, I can't say enough about what a wonderful experience it was!!! We had the best time ever! Put it on your "things to do" list. Steve, the driver and Fred, the steward were extremely pleasant and the ride was comfortable. Fred served snacks & beverages....just like on an airline (nice surprise)......he gave us tips of places to go & what to look for, who & where to stay away from, etc. The couple behind us were fun and he knew Renny, then after we got in the theater a couple sat behind us and the guy said "Hello, Judi"! I use to work with him at Otto Olds....we had not seen each other since 1994....nice visit with them. They had boarded the bus in Amsterdam. The show was just spectacular....especially the Rockettes....full orchestra was fabulous and the new 3D is almost magical! We highly recommend this to all families. Our seats (as well as the other passengers) were in the 1 st. mezz (not orchestra) however we really like being up in that area rather than in the orchestra seats....seems like a better view up higher and we were only three rows back. After the show we went to Rockefeller Plaza, Times Square then Bryant Park where the vendors are located. Also, we went to the public library which overlooks 5th avenue and watched with amazement all the traffic and people. It was truly a wonderful time......our Christmas gift to one another!
Thanks again and hope you and your family have a very Happy Holiday."
Hugs - Judi & Ren